Refund & Rescheduling Policy

THE VEDIC ASTRO · Pt. Deepak Acharya

Last Updated: September 2026

This policy explains the general refund and rescheduling rules applicable to consultations booked through THE VEDIC ASTRO.

1. Booking Confirmation

Full payment is required to confirm a paid consultation. Where manual payment verification applies, the booking may remain pending until payment has been successfully verified.

2. Customer Cancellation

Confirmed consultation bookings are generally not cancellable by the customer. Please check the selected service, date, time, duration and consultation mode before completing payment.

3. Rescheduling

Where circumstances permit, a confirmed consultation may be rescheduled to another available slot. Rescheduling is subject to availability and approval.

4. Provider Unavailability

If THE VEDIC ASTRO is unable to provide a confirmed consultation at the scheduled time, the customer may be offered an alternative available slot or an eligible refund.

5. Eligible Refunds

Where a refund is approved, the eligible amount may be returned using an available payment method. Refund processing is intended to be initiated within up to three days after approval, although the time taken for the amount to appear may also depend on the customer's bank, UPI provider or payment service.

6. Incorrect or Duplicate Payment

If you believe you have made an incorrect or duplicate payment, contact us with the relevant booking and payment reference information so the transaction can be reviewed.

7. Missed Consultation

A refund is not automatically available when a customer misses a confirmed consultation. Any rescheduling or other resolution will depend on the circumstances and availability.

8. Technical Issues

If a consultation cannot reasonably proceed because of a significant service-side technical issue, we may arrange another suitable slot or determine another appropriate resolution.

9. How to Request Assistance

For a payment, rescheduling or eligible refund issue, contact THE VEDIC ASTRO through the Contact page and provide your booking details and relevant transaction reference. Never send your UPI PIN, OTP, card PIN or banking password.